In the battle to help customers to make purchasing decisions, who will win – bots and AI or old-fashioned humans?
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Your people are your brand.
Top 3 mistakes brands are making on social media
With TikTok overtaking Youtube for average watch time in both the US and the UK, the social media landscape is undeniably changing. This got me thinking about the brands that are keeping up – and the ones that aren’t. What mistakes are people making?
2022: what will your business be doing differently?
Over the past 18 months we’ve watched businesses transform the way they operate and while digital first and remote working patterns dominate the headlines, they aren’t the only changes. Here are some of the other areas I’ve been reading about.
The ’employee turnover tsunami’ is real… what can brands do about it?
The ongoing ’employee turnover tsunami’ – a massive wave of employee turnover resulting from the pandemic – is an increasingly challenging phenomenon for brands.
Social media is the modern day shop floor
‘Social media is the modern day shop floor,’ said Eva Bojtos from John Lewis earlier this year. The key here is ‘shop floor’. Not shop. Shop floor. It’s where your customers interact with your sales staff.
Ground into dust: harness the power of employees this Christmas
Every year in November, retailers release their much anticipated Christmas ads.
Over the past decade more and more brands have followed the lead of John Lewis & Partners, embracing storytelling to create massive excitement and word of mouth around their festive ads, to drive awareness, footfall and online sales.
The Christmas of 2019 is one our team remembers well.
Do employees have to post and build influence on every social network?
Social media can be overwhelming – and it’s always worth remembering this if you’re embarking on an employee advocacy programme. It isn’t only about providing content and support to your employees. It won’t all be solved with some content guidance and an app (although our app is marvellous, obviously :D).
Having ideas isn’t enough – you need allies
Even if your idea is good, to succeed, you need to listen and collaborate. I should know because I nearly got fired for ‘going it alone’.
Our lives, our work: the rise of local social and the role of employees
The rise of local social is upon us. The lockdowns of 2020/21 created a seismic shift in the way we see our communities – and market to them.
Nothing ever goes viral
The Holy Grail of brand content is for it to ‘go viral’ but how often does this actually happen? The answer might surprise you.