Robot and human shaking hands

Bots or humans – who will win the battle?

In the battle to help customers to make purchasing decisions, who will win – bots and AI or old-fashioned humans?

Employee trust - four hands clasped together

Employee trust is top predictor for business performance

Mutual trust between employees and employers is a key predictor for business success – so why aren’t more brands ready to trust their staff to go on online and talk to their customers?

Mistakes in pink lights on the wall

Top 3 mistakes brands are making on social media

With TikTok overtaking Youtube for average watch time in both the US and the UK, the social media landscape is undeniably changing. This got me thinking about the brands that are keeping up – and the ones that aren’t. What mistakes are people making?

do what you love love what you do

2022: what will your business be doing differently?


Over the past 18 months we’ve watched businesses transform the way they operate and while digital first and remote working patterns dominate the headlines, they aren’t the only changes. Here are some of the other areas I’ve been reading about.

Employee leaving down stairs as another starts

The ’employee turnover tsunami’ is real… what can brands do about it?

The ongoing ’employee turnover tsunami’ – a massive wave of employee turnover resulting from the pandemic – is an increasingly challenging phenomenon for brands.

innovation and change

How to deal with people who resist change

If you’re a digital marketing professional who wants to drive innovation in your organisation you probably speak the ‘language’ of change. But not everyone likes change – here’s out tips for dealing with that.

Shopping trolley filled with Christmas presents

Social media is the modern day shop floor

‘Social media is the modern day shop floor,’ said Eva Bojtos from John Lewis earlier this year. The key here is ‘shop floor’. Not shop. Shop floor. It’s where your customers interact with your sales staff.

Christmas dust

Ground into dust: harness the power of employees this Christmas

Every year in November, retailers release their much anticipated Christmas ads.

Over the past decade more and more brands have followed the lead of John Lewis & Partners, embracing storytelling to create massive excitement and word of mouth around their festive ads, to drive awareness, footfall and online sales.

The Christmas of 2019 is one our team remembers well.

Do employees have to post and build influence on every social network?

Social media can be overwhelming – and it’s always worth remembering this if you’re embarking on an employee advocacy programme. It isn’t only about providing content and support to your employees. It won’t all be solved with some content guidance and an app (although our app is marvellous, obviously :D).

Having ideas isn’t enough – you need allies

Even if your idea is good, to succeed, you need to listen and collaborate. I should know because I nearly got fired for ‘going it alone’.

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